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Data Deletion

Last updated: 2 October 2026

1. How to request deletion

Send an email to hello@neliqo.com with the subject “Data deletion”. Write from the email address you use with Neliqo and include the name of your company or online store so we can find your data. If needed, we will verify your identity before deleting the data.

2. What we delete

We delete all data related to you and your company:

• your user account and contact details;
• integration connections and access tokens for connected systems (for example Shopify, WooCommerce, Google Analytics, Google Ads, Meta Ads, ERP and CRM);
• business data imported and cached from those systems;
• questions, answers and analyses generated in Neliqo;
• correspondence with us about the service.

The exception is data we are legally required to keep, such as accounting documents and invoices. These are kept only for the period required by law and are not used for any other purpose.

3. Timeframe

We delete the data within 30 days of receiving your request and confirm by email when the deletion is complete.

4. Removing access from Google and Meta

In addition to requesting deletion from us, you can stop Neliqo's access to your connected accounts at any time yourself:

• Google: at myaccount.google.com/permissions, select Neliqo and remove access.
• Facebook / Meta: go to Settings & privacy → Settings → Apps and websites and remove Neliqo.

Removing access stops new data from being received. To delete data we have already received, send a request as described in section 1.

5. Contact

Codexa EOOD, UIC: 208878288, 7B Yordan Radichkov St., Sofia, Bulgaria, phone: +359 889 089 899, email: hello@neliqo.com. More about how we process data is in our Privacy Policy.